Frequently Asked Questions

How do I place an online order?

Click on the 'Store' button at the top of this website. Enter the quantity of Celase GMP product you wish to order and click the 'Add to Cart' button to have it added to your shopping cart. You can update the product quantity in your cart or proceed to the checkout page where you can provide billing/shipping information and complete your purchase. All taxes and shipping charges will be provided during checkout prior to purchase.

Can I place an order using alternative approaches?

Yes. Celase GMP orders may also be placed by email at customerservice@cytori.com, phone at +1.858.458.0900 and fax at +1.858.458.0994.

What payment methods are accepted?

The Celase.com online store accepts Visa, MasterCard, American Express, and Discover credit cards. Email, phone, and fax orders must be paid using a wire transfer.

Are online orders secure and private?

Yes. Celase.com is a VeriSign Secured site. All information you provide is sent over a secure server where personal data is encrypted, protecting against disclosure to third parties.

Celase.com takes online security very seriously. Our Web site uses Secure Sockets Layer (SSL) encryption to transmit your credit card information from a secure Web page to a secure application on our server.

Credit card numbers are securely encrypted and stored on our secure database servers until the order has been processed in our main data environment.

Celase.com does not and will not disclose any personal information such as name, address, email, and purchase history to any 3rd parties.

When will I receive my order?

Celase GMP orders received on Monday through Thursday will be shipped within 24-48 hours. Orders received on Friday, Saturday, and Sunday will be shipped on Monday. Celase GMP must be stored frozen and therefore requires an expedited 1-2 day shipping process to mitigate thawing. Product orders originating from countries within the European Union will be shipped from Germany. All other orders will be shipped from the United States.

How is the product packaged?

Celase GMP is shipped within a foil, bubble wrap sleeve capable of holding 10 total vials/canisters. 4 cold packs are used to surround the sleeve and together are placed within a styrofoam container.

packaging

How do I receive the package?

It is imperative to immediately remove the Celase GMP product from its packaging upon receipt and place the vials in a freezer.

Are discounts available?

Yes. Celase.com will periodically offer promotions to our customers. To take advantage of these promotions, simply enter the provided Promo code that accompanies the offer into your shopping cart or during checkout prior to payment. Product discounts will be shown immediately from your shopping cart and throughout the website while shipping discounts will be calculated during checkout prior to payment.